Cains Party Rental, LLC

Policies and Procedures

• To make a reservation a 50% Down Payment of the Total Charges is due.
• The remaining payment is due at least 2 weeks prior to the Out Date when quantities and items are finalized.
•  two weeks prior to the Out Date a Deposit is due. The Deposit is a flat amount collected to cover loss, damage, late returns, missing items, and unexpected conditions requiring additional services. The deposit amount is determined by the size of the order and is refunded after the order is checked in and closed (less any adjustments due to the aforementioned occurrences).
• If you add to the order additional Down Payment amounts may be needed.
• Payments can be made with credit card or cash. Checks payments must be received at least 2 weeks prior to the Out Date. Cash and check refunds may take up to three weeks.
• A driver’s license is typically used for identification.
• Rental Period and rates are quoted for a one-day, single-use event. Arrangements for customers utilizing Event Essentials’ delivery, pick up and labor services will be made on a case-by-case basis depending on customer needs, staffing, delivery assets, venue requirements, etc. Typically, this allows obtaining the equipment at least the day before the event and return the next business day after the event. This allows for 2 or 3 days out for a one day price. If you require a different rental period or accommodation, please contact us for rate information. All charges are for time out use whether used or not. Prices and policies are subject to change. Order Changes
• One week prior to the Out Date orders are packed, staged and loaded and cannot be reduced. · Equipment added to your order within one week may have Last Minute Order or Delivery Fees.
• Cancellations made 14 days or more prior to the Out Date will be charged half of the rental.
• Cancellations made within 14 days of the Out Date will be charged 75% of the rental.
• Cancellations within 48 hours of the Out Date will be charged the full rental. Additional charges may apply if the order has been loaded and/or in route.
• Cancellation on special order items is not refundable.

Tent & inflatable Cancellations

• Tent and inflatable reservations cancelled 90 days or more prior to the Out Date will receive a full refund.
• Tent and inflatable reservations cancelled less than 90 days prior to event will be charged half of the rental.
• Tent and inflatable reservations cancelled within 7 days of the Out Date will be charged the full rental. customer is responsible for Broken, Damaged and Missing Rental Items The customer is responsible for the equipment while in their possession. Be sure equipment is secured when not in use and protected from the weather. Notify us immediately if you find something broken or missing when it is received!

Delivery

There will be a Delivery charge for all rental orders. Monday through Saturday deliveries only. Fees are determined by zip code and amount of equipment rented. It will include service to first[1]floor docks, garages or within 25 feet of the tailgate of the truck. Delivery, setup and take down to areas or floors beyond this require additional charges due to increased labor involvement. Other delivery times and services can be arranged with our office staff for an extra fee. Our delivery staff is instructed to stack all items at a place immediately accessible to our truck. Set up and takedown is available for a fee if arranged in advance with our office staff]. Pick Up Rental items need to be returned to their point of delivery. Linens should be dry and returned in the bags or bins provided (make sure fabric items are not damp to avoid mildew). Tables and chairs should be taken down and stacked and ready for pick up. All items should be ready in a single location, secured, protected from the elements, and ready for pick up. Items not meeting these conditions are subject to additional fees.